Refund Policy

To request a refund, the customer must follow these steps:

Notification:

The customer should send us a detailed email explaining the problem they are facing with the completed service.

Site Assessment:

Upon receiving the refund request, we will promptly visit the site to assess the reported issue.

Opportunity to Fix the Issue:

If the problem is verified during the site assessment, we will be given an opportunity to rectify the issue in a timely manner.

Customer Satisfaction:

Even after resolving the problem, if the issue persists, and the customer remains dissatisfied, they should email us the reasons for their continued dissatisfaction.

Refund Coverage:

Refunds will only cover labor charges incurred for the original service. The customer is responsible for choosing and purchasing the materials and equipment used.

Customer Responsibility for New Issues:

If during the site visit to address a refund request, it is found that the reported problem is unrelated to the original job for which we were hired and constitutes a new or different issue, the customer will be responsible for the callout fees (a fixed fee charged by us whenever the customer calls us). Additionally, if the customer wishes to hire us for the new job, a new quotation will be provided, and we will proceed with the new job only after obtaining the customer’s agreement or consent to proceed with the work.

Initiation of Refund Process:

The refund process will be initiated only after we have been given a chance to address the issue to the best of our ability.

Refund Eligibility:

If the problem persists despite our efforts, and the customer remains dissatisfied, they may be eligible for a refund on the labor charges incurred for the original service.